Privacy Policy

1. Overview

Lifesize Plans is committed to providing quality services and this policy outlines our ongoing obligations to our customers with how we manage any information collected through our digital assets.

Lifesize Plans has adopted the Australian Privacy Principles (APP) contained in the Privacy Act of 1988 (the Privacy Act). The APP governs the way in which Lifesize Plans collect, use, disclose, store, secure and dispose of personal information.

2. What is Personal Information and why is it collected

Personal Information is information or an opinion that identifies an individual. Examples of personal information collected include: names, addresses, email addresses, phone and facsimile numbers.

NOTE: All Lifesize Plans facilities have surveillance cameras that record all walk through sessions, primarily for security purposes. These recordings are in compliance with the Australian Privacy ACT. We have placed our terms and conditions prominently within all Lifesize Plans facilities, informing all non-employee visitors who will be included in any of our CCTV-recorded footage. No specific personal information (such as the location of the construction) will be used for marketing purposes. If customers do not want their sessions to be included in any of our recorded footage, they must inform our staff before they start their walk through session.

This personal information is obtained in many ways including visits to the company website (www.lifesizeplans.com), media, publication and from third parties. Website links or policy of authorised third parties are not guaranteed.

Personal information is collected for the primary purpose of providing services and information to customers, clients and marketers. Unsubscribing from Lifesize Plans’ mailing/marketing lists is possible at any time by email ([email protected]).

The collection of personal information will, where appropriate and where possible, be explained to customers along with the reasons for collecting the information and how it will be used.

3. Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal records or health information. Sensitive information will be used by Lifesize Plans only:

• For the primary purpose for which it was obtained;
• For a secondary purpose that is directly related to the primary purpose;
• With explicit consent; or where required or authorised by law.

4. Third Parties

Where it is reasonable and practicable to do so, information will be collected exclusively from the owner. However, in some circumstances third parties may furnish the information. In such a case, reasonable steps will be taken to ensure that customers are made aware of the information provided by the third party.

5. Disclosure of Personal Information

Information may be disclosed in a number of circumstances including the following:

• Third parties where consent was given to the use or disclosure;
• Where required or authorised by law.

6. Security of Personal Information

Personal information is stored in a manner that reasonably protects it against misuse and loss from unauthorised access, modification or disclosure.

When the personal information is no longer needed for the purpose for which it was obtained, reasonable steps will be taken to destroy or permanently delete the said personal information. However, most of the personal information is or will be stored in client files which will be kept by Lifesize Plans for a minimum of 7 years.

7. Access to your Personal Information

Information held can be updated and/or corrected, subject to certain exceptions. Those who wish to access this information can write to Lifesize Plans.

Lifesize Plans will not charge any access fee for request, but may charge an administrative fee for providing a copy of the personal information.

In order to protect the information, requesters will be asked for identification.

8. Maintaining the Quality of your Personal Information

It is important to us that the personal information is up to date. Lifesize Plans will take reasonable steps to make sure that the personal information is accurate, complete and up-to-date. If the stored information is not updated or is inaccurate, customers can send an update request to Lifesize Plans.

9. Policy Updates

This Policy may change from time to time without prior notice, and is available on the company website.

10. Privacy Policy Complaints and Enquiries

For queries or complaints about Lifesize Plans’ Privacy Policy, please contact us by email ([email protected]).